When a Rapid Deposit payment is held due to missing Travel Rule information, the payment status will be set to info_required and a webhook will be sent to notify you.

Sample Webhook:

{
  "id": "33be948f-7f87-450d-8e03-14f5948027f4",
  "externalId": "merchant-externalid-info-required-002",
  "status": "info_required",
  "type": "deposit",
  "updatedAt": "2025-06-05T07:39:38.037Z",
  "event": "crypto_payment_status_updated"
}

To determine which Travel Rule fields are missing, you need to call: GET /crypto/payment/:id. You'll get the following response that shows the missing Travel Rule Information

Sample response (truncated):

{
  "status": "success",
  "data": {
    "id": "33be948f-7f87-450d-8e03-14f5948027f4",
    "externalId": "merchant-externalid-info-required-leo-06-05-2025-002",
    "type": "deposit",
    "status": "info_required",
    "travelRuleMissingInfo": [
      "firstName is required",
      "lastName is required",
      "identificationType is required"
    ]
  },
  "message": "Payment retrieved successfully"
}

You can then use this information to create a request that updates the missing Travel Rule fields. The request format must follow the same schema to ensure consistency and correctness.

👉 You can also see which Travel Rule fields are missing directly in the Pay-Ins section of the Client Portal.

🚧
You have 7 working days from the time the info_required status is received to provide the missing data. If the information is not supplied within this timeframe, the transaction will be automatically refunded to the sender.

Once all required Travel Rule details are successfully provided, the payment will automatically resume its normal processing.