Onboarding

Question	Answer
What are the steps to onboarding?	Here are the steps you will follow during onboarding: Once you register as a user on the platform, you can follow the steps outlined on the platform to onboard your legal entity: - Provide basic company information such as your entity's company number. - Provide high-level information on which services your company will use. - Provide information relating to your regulatory status and other regulatory information. - Upload required documents relating to the entity you wish to onboard. - Verify selected shareholders/directors of the entity you wish to onboard.Once the customer onboarding process (CDD/EDD) has been completed successfully, our onboarding team will then schedule a call to provide a demo of our platform and reviewing our pricing proposal. We will then provide access to a director from your company to log in and accept our Master Services Agreement. Once the agreement is accepted, we will issue credentials to the rest of your users to begin using the platform.
What KYC documentation is required?	The documentation required from you depends upon your company type, business activity, industry sector, regulatory license status and where you hold a licence, if one is required. The required documents and information include, but are not limited to: Full Name of company Address of registration Certified Corp Structure Chart, or Share Registers (inc. all intermediary entities) UBO details Register of Directors Authorised Signatories List Business Model description URL of the company/business Funds flows and Settlement setup descriptions Settlement bank account details (bank statement) Source of Funds / Wealth evidence Rationale/purpose for using Orbital’s services and projected monthly volumes AML/CTF Policy of the company AML DD Questionnaire (for regulated entities) Sample KYC files (min 3) If funds flows and settlements involve any 3rd party (e.g. your underlying customers, vendors, etc.), Orbital will require additional information about such a setup and parties involved therein, in order to comply with our AML/CTF regulatory obligations.
Is there an onboarding or set-up fee?	There is no fee for onboarding or set-up.
Where can I find a copy of the Master Services Agreement?	Our Master Services Agreement will be sent to you during onboarding. Separately, a director from your company will need to accept the digital version on the platform itself prior to go-live.
How do I onboard a new entity as an existing user?	You can use the entity dropdown at the top of the screen to navigate to the onboard new entity button. Once clicked, confirm the name of your group and proceed to onboard the entity.