Approving/rejecting transaction

Once a transaction to an external beneficiary is created while the approval rule is enabled, users in the designated transaction reviewer group will be notified by email that a new payment is awaiting their action. The users in the approval group are defined when the payment approval rule is first enabled by a user with the Super Admin role (see Enabling / disabling a transaction approval rule), or when an active rule is modified by a user with the Super Admin or Admin role (see Editing an active transaction approval rule).

Users in the approval group of an active transaction approval rule will be notified via email when a new payment has been created that requires their review.

After logging into the platform and navigating to the transaction approval overview screen, transaction pending review will appear in the section titled Approval Queue. Clicking on a transaction in the list will expand the transaction's details for review, and reveal buttons for the reviewer to approve or reject the payment.

The tabs below contain screenshots of how a user will interact with the payments in the approval queue.

• Transaction awaiting approval

This is the view of the payment approval screen with payments in the approval queue, pending review by the users in the approval group.

The approval queue will show two tabs - Payments and Transfers to Ecommerce - as per the type of transaction pending approval.

• Expanded transaction details

This is the view when a payment from the approval queue is expanded to reveal the payment's details for review. The expanded view also reveals buttons for the reviewer to approve or reject the payment.

• Transaction after approval

Following approval, if the payment still requires some additional approvals in order to be released to Orbital for processing, the payment will persist in the approval queue, and will be labeled as being approved by the current user. The action buttons will be replaced by text describing the number of approvals received and as well as the total number of approvals required.

Transaction approval

Once a transaction achieves the required number of approvals, it then enters processing by Orbital. When successfully sent to the external beneficiary, an email will be sent to the transaction's creator with a summary of the transaction and an estimate for the time to deliver funds to the beneficiary. The status of the transaction when viewing under the account transactions list will be 'Pending' after approval while the payment is being processed by Orbital, and will be 'Completed' after successful execution of the payment.

Note: once a transaction has been approved by the required number of approvers, it will be immediately submitted to Orbital for processing. It may not be possible to cancel the transaction following submission to Orbital.

Transaction rejection

If a transaction is rejected by one of the reviewers, the transaction is cancelled and will no longer be present in the transaction approval queue for other approvers to review, and funds are immediately returned to the debit account. The status of the transaction when viewing under the account transactions list will be 'Cancelled'.

Note: this action is not reversible, and the transaction would need to be re-created if a reviewer rejected in error.