Onboarding

Orbital provides regulated businesses with a secure platform for managing crypto payments, treasury operations, and global fund flows. This onboarding guide explains the full process from entity setup and documentation to compliance review, MSA signing, and user activation.

To sign up: Book a meeting through our website. A member of our team will guide you through the initial steps to register and begin onboarding your legal entity.

Onboarding must be completed before your organisation can use Orbital’s services. There are no fees for onboarding or account setup.

1. Register as a User

To begin the onboarding process, you must first register as a user on the Orbital platform. Once your user profile is created, you can begin onboarding your company (referred to as a "legal entity") through the Client Portal.

2. Start the Entity Onboarding Flow

After registration, you will be guided through a series of steps to onboard your legal entity. These include:

• Providing the legal name and company number of the entity
• Selecting which Orbital services your entity will use (e.g. pay-ins, payouts, FX conversions)
• Entering details about your regulatory status and licensing
• Uploading corporate documentation as described in the section below

These details are reviewed to ensure your business meets Orbital’s compliance standards.

3. Submit Required Documentation

The documentation required for onboarding varies depending on your company type, regulatory status, business activity, and where your entity is licensed (if applicable).

At a minimum, you will need to provide:

Company Information

• Full legal name of the entity
• Registered address
• Certificate of incorporation or equivalent formation document

Ownership and Structure

• Certified corporate structure chart or share register (including any intermediary holding companies)
• Identify verification (e.g passport or national ID) for directors, shareholders or UBOs
• List of authorised signatories

Business Overview

• Description of your business model and service offering
• Website URL
• Explanation of fund flows (including how incoming and outgoing transactions are handled)
• Recent settlement bank account details (bank statement)
• Monthly volume projections and expected use of Orbital services
• Rationale for choosing Orbital as your service provider
• Evidence of source of funds and/or source of wealth

Compliance Documentation

• Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) policy
• AML due diligence questionnaire (only required for regulated entities)
• Sample Know Your Customer (KYC) files (minimum of three)

If your fund flow setup includes third-party participants—such as customers, suppliers, or intermediaries—Orbital may request additional documentation to meet AML/CTF regulatory requirements. This includes details of those third parties and the nature of your business relationship with them.

All documents must be clear, up-to-date, and, where required, certified or notarised.

4. Compliance Review and Platform Demo

Once your documentation has been submitted, the Orbital onboarding team will review your application and perform Customer Due Diligence (CDD) or Enhanced Due Diligence (EDD) as required.

If the compliance review is successful, a member of the team will schedule a demo call with you. During this call, you will be introduced to the Orbital platform and its features. Your pricing proposal will also be reviewed at this stage.

5. Signing the Master Services Agreement (MSA)

Orbital will issue a Master Services Agreement during onboarding. This agreement outlines the legal terms that govern your use of the platform and services.

A director of the onboarding entity must accept the MSA digitally via the Client Portal before the account can be activated.

6. Account Activation and User Access

After the Master Services Agreement has been accepted:

• Your entity will be fully onboarded to the platform
• A primary user (typically the director or account admin) will be granted access
• You can begin adding additional users and configuring access permissions within your organisation

At this point, your entity can begin using the Orbital platform to perform transactions, manage treasury, and integrate with APIs as required.

Onboarding Additional Entities

If you need to onboard an additional legal entity under the same group:

• Use the entity switcher at the top of the Client Portal interface
• Select "Onboard new entity"
• Confirm your parent company or group name
• Complete the same onboarding process for the new entity as described above

Each entity must be reviewed and approved separately, even if they belong to the same parent group.