Onboarding FAQs

Is there a fee to onboard?

No. Orbital does not charge an onboarding or setup fee.

How long does onboarding take?

The timeline varies based on how quickly documents are submitted and reviewed. Most entities are approved within 5–10 business days, assuming all documentation is complete.

Where can I access the Master Services Agreement (MSA)?

The MSA will be made available to your designated company director within the Orbital platform once the onboarding review is complete. The agreement must be accepted digitally before your account can go live.

Can I add users before onboarding is complete?

No. Additional users can only be invited to the platform after your entity is approved and the Master Services Agreement has been accepted.